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Return Policy

RETURN POLICY

We offer a 14-day return window for items that meet the requirements for return.

Requirements for return:

       You received the wrong, damaged, defective, or incomplete item. Such an item will be replaced once the steps stated below are completed.

 

       (For online payments) You cancel or inform us that you changed your mind before the product is delivered. Refund will be authorized, but if the product is in transit before your cancellation or before we received the information about your change of mind, sent delivery fee will not be refunded. In addition to the sent delivery fee that will not be refunded, note that, we will deduct another delivery fee from the original payment made by you for the goods, to cover the cost of the return.

Steps to be taken to ensure a return:

Step 1: Ensure the item is still in the original packaging material with all the accessories and; freebies, labels or tag still intact.

Step 2: Fill the return form, ensure that all the details provided on the form are accurate.

Step 3: Wait for 24-48 hours for feedback.

Step 4: Return the item to the store closest to your location / Await retrieval at your location (T&C applies)

Step 5: Your returned item will be inspected before further actions are taken such as changing or refund.

Step 6: Actions /response will be communicated to the details provided.

Return Instructions

       Send a complaint which includes a photo or a video proof to the designated website.

       When your complaint is validated, we will forward the return form to you.

       We will send you a return/replacement dispatcher/waybill.

       If complaints occur after the fourteen (14) days period, the complainant will have to visit the manufacturer service center for warranty claims.

 

Items not Eligible for Return:

       Perishable goods cannot be returned except the dispatcher verifies claims at the point of delivery.

       Products that have been damaged due to misuse.

       Products with missing or altered or tampered serial universal-product-code number (UPC).

       Products are in the beauty, health and personal care category.